Safe Play Commitment

ac65 Responsible Gaming

Gaming should always be a source of entertainment, never a source of stress or harm. ac65 is committed to providing every player in Bangladesh with the tools, information, and support needed to keep their gaming experience safe, balanced, and in control at all times.

18+

Player Protection Self-Management Tools 24/7 Support

Age Verification

ac65 enforces strict 18+ age verification on every account. No player under the legal adult age of 18 is permitted to register, deposit, or participate in any game or betting market on the platform.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your ac65 account settings. Limits take effect immediately and can only be raised after a mandatory 7-day cooling-off period to protect against impulsive decisions.

Time-Out & Cool-Off

Take a short break of 24 hours, 48 hours, or up to 30 days with our time-out feature. During a time-out period your account is temporarily suspended and no deposits, wagers, or logins are permitted.

Self-Exclusion

Request a self-exclusion of 6 months, 1 year, 3 years, or permanently. Once activated, your account is fully closed and cannot be reopened during the exclusion period — no exceptions.

Loss Limits

Define the maximum amount you are comfortable losing over a set period. Once your loss limit is reached, ac65 will automatically prevent further wagering until the limit period resets — keeping you firmly within your budget.

24/7 Support Access

Our player welfare team is reachable around the clock via live chat, WhatsApp, and email. If you or someone you know needs help with gambling-related concerns, contact us immediately — we are here to help without judgment.

Section 1

Age Restriction & Verification

ac65 operates a strict 18+ only policy across every product category on the platform — including cricket betting, live casino, slots, and all other gaming verticals. This policy is non-negotiable and applies equally to all players across Bangladesh, regardless of region, payment method, or registration channel.

The legal minimum age for participation in online gambling on the ac65 platform is 18 years. By creating an account on ac65, you confirm that you are 18 years of age or older. Providing false information about your age during registration is a serious breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any funds held in the account at the time of discovery.

How We Verify Age

ac65 uses a multi-stage age verification process to ensure compliance with our 18+ policy:

Self-declaration at registration: All players are required to confirm their date of birth during the account creation process.
KYC document verification: Before processing any withdrawal, ac65 requires players to submit a valid National Identity Card (NID) issued by the Bangladesh Election Commission, or an equivalent government-issued document confirming their date of birth and identity.
Behavioural monitoring: Our responsible gaming systems flag accounts that show behavioural patterns inconsistent with adult users, triggering a manual KYC review regardless of withdrawal activity.

Protecting Minors: If you suspect that a minor has gained access to an ac65 account — whether your own or another person's — please contact our support team immediately at [email protected]. We will take immediate action to investigate and close the account if a minor is found to be involved. We also strongly recommend that adults use password-protected devices and log out of their ac65 account when not in use to prevent unauthorised access by children in the household.

ac65 does not knowingly accept registrations from minors. Any account found to belong to a player under 18 will be permanently closed, all deposits returned, and all winnings voided. Our age verification procedures are reviewed regularly to ensure they remain effective and in line with best practices in online gaming player protection.

Section 2

Recognising Problem Gambling

For the vast majority of players on ac65, gambling is an enjoyable leisure activity — a way to engage with cricket, experience the thrill of a live casino game, or try their luck on a favourite slot title. However, ac65 recognises that for some individuals gambling can become problematic, and we take our responsibility to identify and support those players seriously.

Problem gambling is characterised by a persistent and recurring pattern of gambling behaviour that disrupts personal, family, or professional life. It is not a moral failing — it is a recognised behavioural condition that can affect anyone, regardless of background, income, or experience level. Early recognition of warning signs is the most effective way to prevent serious harm.

Warning Signs — Ask Yourself Honestly

Do you find yourself spending more money or time gambling than you originally intended?

Do you continue gambling in an attempt to win back money you have already lost — commonly known as "chasing losses"?

Have you borrowed money, sold personal belongings, or used funds set aside for essential expenses (rent, food, bills) to fund gambling?

Do you feel restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling?

Have you concealed the extent of your gambling from family members, friends, or colleagues?

Has gambling caused conflict in your relationships, affected your work performance, or interfered with your daily responsibilities?

Do you gamble as a way to escape stress, anxiety, loneliness, or other difficult emotions?

Have you previously tried to cut back on gambling but found yourself unable to follow through?

If you answered "yes" to two or more of the above questions, it may indicate that gambling is having a negative impact on your life. We encourage you to take immediate action by using one or more of the responsible gaming tools described in the sections below, or by contacting our player welfare team for confidential guidance.

ac65's responsible gaming monitoring systems proactively track account-level behavioural signals — including rapid session escalation, unusual deposit frequency, and late-night play patterns — that may indicate a player is experiencing difficulties. Where these signals are detected, a member of our player welfare team may reach out directly to check in and offer support. This outreach is entirely voluntary and confidential.

Section 3

Self-Exclusion Options

Self-exclusion is the strongest responsible gaming tool available to ac65 players. When you activate a self-exclusion, your account is completely suspended for the duration of the chosen exclusion period. You will not be able to log in, make deposits, place bets, or access any part of the ac65 platform during an active self-exclusion.

Short-Term

6-Month Exclusion

A 6-month self-exclusion provides a meaningful break for players who feel their gambling is becoming difficult to control. During this period, all promotional communications are suspended and your account balance is held securely.

Medium-Term

1-Year Exclusion

A one-year exclusion is suitable for players who need a longer structured break. At the end of the 12-month period, reactivation requires a formal request and a 7-day waiting period before access is restored.

Long-Term

3-Year Exclusion

For players who want a sustained, long-term break, the 3-year exclusion option provides an extended period away from the platform. This option is recommended for players who have experienced significant gambling-related harm.

Permanent

Permanent Exclusion

A permanent self-exclusion closes your ac65 account indefinitely. This cannot be reversed. Any balance held at the time of permanent exclusion will be returned to you via your registered payment method after identity verification.

How to Activate Self-Exclusion

Self-exclusion can be requested through any of the following channels:

Account Settings: Log in to your ac65 account, navigate to the Responsible Gaming section, and select your preferred exclusion duration.
Live Chat: Contact our 24/7 support team via the in-account live chat widget and request a self-exclusion verbally. The agent will action the request immediately.
Email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and chosen exclusion duration.

Immediate Effect: All self-exclusion requests are actioned within 24 hours of submission. In most cases, account suspension is applied within minutes of the request being received. We strongly recommend removing the ac65 app or browser bookmark from your device once a self-exclusion has been activated to reduce exposure to reminders of the platform.

Section 4

Deposit & Wager Limits

One of the most practical and effective responsible gaming tools available on ac65 is the ability to set financial limits on your account. These limits give you firm control over how much money you can deposit or wager within a defined time period, helping you stay within a budget you are comfortable with before you start playing — not after.

Deposit Limits

Deposit limits cap the total amount of money you can transfer into your ac65 account within a chosen time window. ac65 offers three deposit limit periods:

Daily limit: The maximum you can deposit in any single 24-hour period.
Weekly limit: The maximum you can deposit across any rolling 7-day window.
Monthly limit: The maximum you can deposit across any rolling 30-day window.

For example, a player might set a daily limit of ৳2,000 and a monthly limit of ৳20,000 to ensure their gambling spend stays proportional to their entertainment budget. Once a limit is reached, no further deposits are accepted until the period resets, regardless of payment method used.

Wager Limits

Wager limits cap the total amount you can stake across games and betting markets within a set period. These operate independently of deposit limits and are particularly useful for players who deposit infrequently but want to manage the pace of their play within a session.

Loss Limits

Loss limits cap the maximum net loss you can accumulate within a set period. If your net losses reach the configured ceiling, ac65 will automatically prevent further wagers until the limit period resets. Loss limits are especially effective for preventing "chasing losses" behaviour, as the platform enforces the ceiling regardless of your in-session emotional state.

Lowering Limits Takes Immediate Effect. If you reduce any of your financial limits, the new lower limit applies immediately and cannot be reversed for at least 7 days. This mandatory cooling-off period is intentional — it prevents you from increasing your limits impulsively in the heat of the moment. Increases to limits, by contrast, take effect only after the 7-day review period has elapsed, giving you time to reconsider.

Setting and Adjusting Your Limits

All financial limits can be configured and adjusted from the Responsible Gaming section of your ac65 account settings. You can view your current limits, remaining allowances, and limit history at any time from the same dashboard. Our support team is available 24/7 to assist with limit configuration if you prefer to set limits via live chat or email.

Section 5

Time-Out & Cool-Off Features

Sometimes a player simply needs a short break — not a full self-exclusion, but a defined period away from gambling to reset, reflect, and return to playing within healthy boundaries. ac65's time-out feature is designed precisely for this purpose.

How Time-Out Works

When you activate a time-out on your ac65 account, the following happens immediately:

Your account is suspended and you cannot log in during the time-out period.
All pending bonus offers and promotional eligibility are paused — they will not expire during your time-out.
Your account balance is held securely and remains available to you when you return after the time-out expires.
All marketing communications (promotional emails, SMS notifications) are suspended for the duration of the time-out.

Available Time-Out Durations

24 hours — for a single-day break after a long session.
48 hours — a weekend cool-off period.
7 days — a week-long break to regain perspective.
30 days — a full month away from the platform.

At the end of the chosen time-out period, your account is automatically reactivated and you may log in as normal. Unlike self-exclusion, time-out periods are not extendable mid-period — if you need a longer break, we recommend using the self-exclusion feature instead.

Session Time Reminders

ac65 also offers optional session time reminders, which prompt you with a notification after a set duration of continuous play. You can configure session reminders of 30 minutes, 1 hour, or 2 hours from your account settings. This feature is designed to help you maintain awareness of how long you have been playing, supporting mindful gaming habits even during active sessions.

Time-Out vs. Self-Exclusion: A time-out is a short, reversible break that expires automatically. Self-exclusion is a longer, binding commitment that cannot be reversed before the chosen period ends. If you feel your gambling is becoming a serious problem rather than simply needing a short rest, we recommend activating a self-exclusion rather than a time-out.

Section 6

Player Protection Tools

Beyond the core tools of self-exclusion and deposit limits, ac65 offers a comprehensive suite of player protection features designed to keep your gaming experience enjoyable, transparent, and firmly within your control. All tools are accessible directly from your account settings under the Responsible Gaming panel.

Reality Checks

Reality check notifications appear as on-screen alerts at intervals you choose — every 30 minutes, every hour, or every 2 hours. Each alert shows you a summary of your current session: how long you have been playing, how much you have wagered, and your net result for the session. This real-time data helps you make informed decisions about whether to continue playing or take a break.

Account History and Transparency

Your ac65 account provides a complete, exportable history of all your gambling activity, including:

Full deposit and withdrawal transaction log with timestamps in Bangladesh Standard Time (BST, UTC+6).
Game-by-game betting history with individual stake, result, and net outcome recorded.
Session history showing login time, logout time, and session duration for every play period.
Bonus and promotion usage history.

Reviewing your account history regularly is one of the simplest and most effective ways to stay informed about your gambling patterns. ac65 encourages all players to check their history at least once a month as part of a healthy approach to gaming.

Balance and Net Position Display

ac65 displays your current account balance prominently within your account dashboard at all times. Your net win/loss position for the current day, current week, and current month is also visible, giving you a clear and honest picture of your recent gambling results without requiring you to perform manual calculations.

Promotional Opt-Out

If you find that promotional offers — bonus alerts, free spin notifications, deposit match reminders — are prompting you to gamble more than you intend to, you can opt out of all marketing communications at any time from your account communication preferences, or by contacting our support team. Opting out of promotions does not affect your access to games or other account features.

Section 7

Getting Help & Support

If you feel that gambling is no longer a form of entertainment and has begun to cause financial, emotional, or social harm to you or those around you, please reach out for help. Seeking support is a sign of strength, and there is no shame in acknowledging that gambling has become a problem. ac65's player welfare team is here to help — confidentially, without judgment, and without delay.

Contact ac65 Player Welfare

Email: [email protected] — use the subject line "Player Welfare" for priority routing to our responsible gaming team.
Live Chat: Available 24/7 via the in-account support widget. Simply tell the agent you need to speak with the Player Welfare team.
WhatsApp: Available 08:00 – 00:00 Bangladesh Standard Time (BST, UTC+6).

External Support Resources

ac65 encourages players who are experiencing gambling-related difficulties to seek support from qualified external organisations in addition to the tools and assistance available through the platform. The following types of resources can provide confidential guidance, counselling, and practical assistance:

National mental health helplines: Bangladesh has a number of mental health and crisis support services. If gambling distress is causing severe emotional harm, please contact a qualified mental health professional or crisis support line in your area.
Financial counselling services: If gambling has created debt or financial hardship, a financial counsellor can help you develop a realistic plan to manage and recover from gambling-related debt.
Community and peer support groups: Peer support programmes — where people who have experienced problem gambling support one another — can be a powerful complement to professional treatment, particularly for players in Dhaka, Chittagong, Sylhet, and other major urban centres across Bangladesh.

You Are Not Alone. Problem gambling affects people from every background and walk of life across Bangladesh. The most important step is acknowledging that a problem exists and taking action early. Whether you use ac65's built-in responsible gaming tools, reach out to our support team, or seek help from an external organisation — every step you take toward regaining control is a positive one. Please do not hesitate to ask for help.

Support for Friends and Family

Problem gambling does not only affect the individual — it has a significant impact on family members, partners, and close friends. If someone you care about is showing signs of problem gambling, ac65 encourages you to approach the conversation with empathy, avoid blame, and encourage them to seek help. Our support team can also provide guidance to friends and family members on how best to support a loved one who is experiencing gambling difficulties.

Section 8

Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise for ac65 — it is a fundamental part of how we operate and how we measure our success as a platform. A player who enjoys ac65 as a sustainable, enjoyable leisure activity over many years is far more valuable to us than a player who burns through their budget in a single session and suffers harm as a result. Our commercial interests and our player welfare obligations are fully aligned.

ac65 has invested in a dedicated Player Welfare team whose sole responsibility is to monitor the platform for signs of problem gambling, respond to player-initiated welfare requests, and continuously improve the responsible gaming tools available to our players across Bangladesh. This team operates independently of our marketing and commercial functions to ensure player welfare decisions are never compromised by revenue considerations.

We conduct regular reviews of our responsible gaming framework to ensure our tools remain effective, our policies reflect best practices, and our player communications on this topic are clear, honest, and accessible. This Responsible Gaming page is updated whenever meaningful changes are made to our tools or policies.

ac65 does not target advertising toward individuals who are known to be experiencing gambling difficulties, individuals who have previously self-excluded, or individuals who exhibit behavioural patterns consistent with problem gambling. We apply responsible marketing principles across all channels and regularly audit our communications to ensure they do not glorify gambling or misrepresent the financial risks involved.

Our Promise to Players in Bangladesh: ac65 is committed to being a platform where gambling remains a source of entertainment — not harm. We will always provide transparent information about the risks of gambling, maintain accessible and effective player protection tools, and treat every player welfare interaction with the confidentiality, empathy, and urgency it deserves. Safe play is not optional on ac65. It is the foundation of everything we do.

Play Responsibly with ac65

Ready to enjoy our games within safe, healthy limits? Explore our full range of cricket betting, slots, and live casino — or visit our FAQ for answers to common questions about responsible gaming tools and account management.

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